Frequently Asked Questions
Everything you need to know about your atelier b experience.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international delivery varies by destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges can be initiated through our online portal for a different size or color.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are atelier b products ethically manufactured?
Sustainability is at our core. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and use eco-friendly production methods.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How should I care for my garments?
To maintain the longevity of your pieces, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the internal garment tag.